Customer service

How can we help?

Find answers about your letter, check our policies, or get in touch for help.

Parent answers

Frequently Asked Questions

Read clear answers about personalization, seasonal status, and the letter experience.

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Store policy

Read how we handle information and how to contact us with privacy questions.

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Store policy

Review the current terms for using Santa Letter Depot.

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Store policy

Read the current refund and correction information.

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Store policy

Find the mailing start date, recommended Christmas order deadlines, and available shipping options.

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Free resources

Explore parent-friendly crafts, printables, recipes, and seasonal ideas.

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Seasonal status