Refund policy

Last updated: October 13, 2026

Each Santa Letter Depot letter is personalized for your order. Please review the complete message, spelling and mailing address before paying. Personalized letters are not eligible for change-of-mind returns or cancellations after ordering, except where required by law. The remedies below apply if something goes wrong.

Damaged, defective or incorrect letters

Contact santa@santaletterdepot.com within 7 days of delivery with your order number and a brief description. Once the issue is verified, we provide one replacement at no cost per original purchase. Additional replacement requests are reviewed individually.

Send only the information needed to explain the issue. If we request a photo of the letter or envelope, cover unrelated names, addresses and personal details. Do not send a photo of a child.

Lost or delayed mail

2026 letters begin mailing November 27. Free USPS First-Class letters are sent without tracking. If your letter has not arrived within 10 business days after its actual mailing date, contact us with your order number. After verification, we provide one free replacement per original purchase. A replacement may arrive after Christmas.

Delivery estimates are not guarantees. The current mailing schedule, recommended ordering dates and delivery limitations are in our shipping policy.

If we cannot mail your order as promised

We will contact you about a shipping delay and offer the choice of agreeing to the revised mailing date or canceling the unshipped order for a prompt refund. This policy does not limit any rights or remedies required by applicable law.

Contact us

Email santa@santaletterdepot.com or use our contact page. Include your order number when asking about an existing order.