Frequently Asked Questions

Yes. Create and preview your Santa letter, choose a design and message, and edit the wording before adding it to the cart. 2026 ordering is open.

You can edit the child’s name, greeting, three message paragraphs, closing, and signature. Mention a kind act, an achievement, or a family memory in your own words. The live preview updates as you type.

There are four letterheads: Santa's Flight, Santa's Sleigh, Santa and Reindeer, and Santa's Parchment. Choose from six editable Santa messages. You can switch letterheads to compare designs; switching messages loads the new template, so choose your message before personalizing it.

Yes. Tap View live preview in the builder, then Read the full letter in larger text. This shows the complete personalized message in a readable text view, alongside the illustrated preview.

Yes. Personalize and add each letter separately so each recipient has their own message and design. Review every letter in the cart before checkout; increasing a line quantity creates copies of that same personalized letter.

Letters begin mailing Friday, November 27, 2026. For Christmas delivery planning, order by December 13, 2026 at 11:59 p.m. Mountain Time for the contiguous U.S., or December 6 at 11:59 p.m. Mountain Time for other supported U.S. destinations. These are recommended order deadlines, not delivery guarantees. Orders placed later may arrive after Christmas. See our shipping policy for details.

We ship to the U.S. destinations supported at checkout. Enter the delivery address to confirm availability; international shipping is not currently offered.

Free standard USPS First-Class Mail is available for supported U.S. addresses. Other available mailing options and prices appear at checkout. Faster postage does not move your letter ahead of its scheduled mailing or extend our recommended Christmas order deadline.

2026 ordering is open. Personalize your letter, review the preview, and add it to the cart. Checkout shows available payment methods and the final total before you pay.

You choose what goes into the letter. Read our privacy policy or contact us with any privacy questions.

Read the current refund policy and customer-service information. Check spelling and the full preview before ordering. Contact us for help with a correction; availability depends on the order’s status.

A festive letterhead, a message from Santa, and a little touch only you can add. Mention a kind act, a proud moment, or a favorite tradition, then preview every word before ordering.