Frequently Asked Questions

How do I order a personalized Santa letter?

Ordering is quick and easy:

  1. Select Your Letter: Choose a Santa letter letterhead and the text template.
  2. Personalize: Enter your child’s name and use the selected text template as is or edit as you would like.
  3. Place Order Securely: Add to cart and complete payment. Our elves start crafting your custom Santa Claus letter immediately.

    Ready to get started? Personalize your Santa letter now and create Christmas magic!
What details can I personalize in the letter?

You can customize any detail to make your personalized Santa letter truly unique:
Here are suggestions used by other customers:

  • Wish List Item: Include a gift your child wants, so Santa mentions it.
  • Accomplishment or Behavior: Share something your child did (e.g. “helped with chores”) for Santa to praise.
  • Include experiences from this past year: Santa can reference a fun activity, vacation, or someone special in the letter.

Each letter is one-of-a-kind for your child. Start customizing and watch their eyes light up! Create your Santa letter today.
Are there different Santa letter options?

Yes! We offer several different letterhead and letter text template combinations and for extra holiday cheer!

A beautiful personalized Santa Claus letter on festive North Pole stationery.
Can I order letters for multiple children?

Absolutely! You can personalize and send a Santa letter to each child in your family.

  • Simply create one letter at a time and add each to your cart. (the 3-for deal applies automatically when you add 3 letters. )
  • Update each child’s letter to tailor to them (no two letters have to be the same).
  • We will even make sure siblings’ letters arrive together for a picture-perfect moment.

Make Christmas magical for the whole family. Order letters for all your little ones now!
Will my letter arrive by Christmas?

Yes! We ensure every letter is mailed according to USPS deadlines so it arrives before Christmas.

We print and mail your letter within 24 hours of your order. Delivery typically takes 3-5 days via USPS First Class.

To guarantee on-time arrival, please order by December 17 for most U.S. addresses (a bit earlier for AK/HI).

We follow USPS holiday deadlines closely so Santa’s letter reaches your child in time. Order early and let the magic begin! 🎅📬 Place your order now to beat the Christmas rush.
Do you ship outside the United States?

Currently, we ship Santa letters within the USA only. This includes all 50 states – yes, we deliver to Alaska and Hawaii (and APO/FPO military addresses) at no extra cost.

International shipping isn’t available for 2025. We’re exploring worldwide delivery in the future! For now, we’ve got the U.S. covered. Order today and send Santa’s magic anywhere in the USA.
How much does shipping cost?

📦✨ Good news – shipping is FREE for all our personalized Santa letters! We send every letter via USPS First Class at no charge to you. There are no hidden fees or surprises at checkout. (If you choose an expedited shipping upgrade, that cost will be shown upfront. )

Standard delivery is always $0. We want to make this experience stress-free and budget-friendly. Enjoy free delivery on us – order your Santa letter now and save.

(Expedited options available at checkout. Order by Dec 17 for standard on time delivery.)
What payment methods do you accept?

Q: What payment methods do you accept?
We accept all major payment methods to make checkout convenient and secure:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Use your PayPal balance or linked bank account
  • Shop Pay, Apple Pay, Google Pay: Fast one-tap checkout options on compatible devices

    All transactions are processed in USD. You’ll see the total clearly before paying. We’ve got you covered – use your preferred payment and get your custom Santa letter on its way!
Is my personal and payment information secure?

Absolutely. Your security is our priority:

  • Our site is powered by Shopify with SSL encryption 🔒, meaning your checkout info is protected to bank-level standards.
  • Data Privacy: We only use personal details you provide (like your child’s name and address) ONLY to create and send the letter. We never share or sell your information.
  • Secure Payments: We are PCI-compliant, so your credit card data is handled safely. We don’t store your full payment details.

    You can shop with confidence that both your data and information are safe. Ready to create some holiday magic? Shop confidently and personalize your Santa letter today!
What is your return policy or satisfaction guarantee?

We want you to be 100% happy with your personalized Santa letter. If something isn’t right, let us know and we’ll make it right.

Since each letter is custom-made, we handle concerns on a case-by-case basis: for example, we can fix any personalization errors or re-send the letter if it gets lost in the mail. Our goal is a big smile on your child’s face!

Rest assured, we’re here to help: You can shop knowing Santa Letter Depot stands by its product.
Are personalized Santa letters final sale?

Due to the one-of-a-kind nature of Santa letters, once we craft and ship your child’s letter it is considered final sale (since it’s made just for your family).

Personalized items can’t be returned or refunded as they cannot be resold. But don’t worry – if you have an issue with your order, we’ll work with you to resolve it (whether that means a correction or other solution). We’re committed to making sure every family has a magical experience.

Have confidence in your purchase. We’ll ensure you love the result!
Will my child believe the letter is really from Santa?

✨ Yes! We go above and beyond to make each letter magical and authentic so your child truly believes.

Every letter arrives in a North Pole envelope with a special Santa stamp, and it includes personal details (that you include) only Santa would know (like their wish or an accomplishment).

The paper is high-quality with festive designs, as if straight from Santa’s workshop. Many parents tell us the moment their kids open their letter is priceless – one parent wrote, “Fantastic! Order was processed and sent within a day... Kids absolutely adored receiving these!”

We want your family to feel that joy too. Give your child the gift of wonder –personalize a Santa letter now and keep the magic alive!

Make Their Christmas Magical

Personalize a letter from Santa in minutes. Ships fast — arrives before Christmas.

Personalize your Santa letter now