Customer Service

Our Policies

Welcome to Santa Letter Depot's customer service center. Here you’ll find everything you need to know about your order, shipping, privacy, and policies.

  • 📦 Shipping Policy
    Learn how we process and ship your magical Santa letters — including 24-hour turnaround and USPS delivery info.
  • 💸 Refund & Return Policy
    Our policy for replacements or refunds if your letter is lost or arrives too late for Christmas.
  • 🔒 Privacy Policy
    How we handle your personal information safely and securely.
  • 📜 Terms of Service
    The legal terms of using Santa Letter Depot and placing orders through our site.
  • 📬 Contact Us
    Have a question or need help? Reach out to our customer support team here.

Explore the 2026 Santa Letter Experience

Preview letterhead styles, personalization, and keepsake details while holiday ordering remains closed.

Preview the Letter Experience